Employment Opportunities - Clerical

Job Summary

• Calls commercial insurance companies, faxes documents, scans documents, answers phone calls, and responds to additional tasks assigned by management. This job is designed to perform the clerical tasks in the dispatch office.

Job Accountabilities

• Calls commercial insurance companies to verify eligibility and coverage for ambulance transportation for patients, as well as the requirement of prior-authorization.
• Uses a fax/copier machine to send information and make copies.
• Answers phone calls with "Thank you for choosing North State Medical Transport, this is [name]. How may I help you?"
• Directs customer and employee questions to the appropriate member of management.
• Reports to communications supervisor.
• Uses basic keyboard and mouse skills.
• Possesses logical reasoning skills.
• Scans patient paperwork and attaches to correct chart in the EMSCharts system.
• Verifies correct scanning and attachment of patient paperwork in the EMSCharts system.

Job Qualifications

• Minimum Education: High School Diploma or GED
• Minimum Field-of-Expertise: Basic computer skills.
• Preferred Field-of-Expertise: Microsoft Office

Competencies

• Professionalism - Approaches others in a polite and tactful manner; Maintains composure and reacts well under pressure; Treats others with respect and consideration; Accepts responsibility for own actions; Follows through on commitments.
• Problem Solving - Identifies and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Uses reason.
• Interpersonal Skills - Listens to others without interrupting; Keeps emotions under control; Supports others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively; Listens and gets clarification when necessary; Responds informatively to questions; Demonstrates presentation skills; Participates in, and sometimes leads, meetings.
• Written Communication - Writes clearly and concisely; Edits work; Presents data effectively; Able to read and interpret written information.
• Planning/Organizing - Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks.
• Cost Consciousness - Develops and implements cost saving measures; Contributes to profits and returns; Conserves company resources.
• Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
• Motivation -Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Quality -Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to handle frequent change, delays, or unexpected events.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Physical Demands

• Constantly required to sit.
• Occasionally required to walk.
• Occasionally required to reach with hands and arms.
• Constantly required to talk or hear.

Skills: Machine

• Basic Windows operating systems skills