Job Description: Dispatcher

Job Summary

North State Medical Transport, Inc. is currently accepting applications for evening dispatcher's positions. Applicants must have excellent communication and multitasking skills. Experience and NC EMT certification preferred, but not required. Answers phone calls, schedules and dispatches transports, and serves as initial customer information resource. This job is the company's primary connection to the population it serves, and is designed to be a liaison between management, staff and the public. Starting salary based on experience.

North State Medical Transport offers a comprehensive benefits package which includes; Major Medical Health Insurance, Dental, Disability, AFLAC Supplemental Insurance, Paid Leave.

Job Accountabilities

• Telephonically interacts with facilities, customers, staff and the public
• Receives requests for transports and schedules transports based on the availability of ambulances throughout the day, as well as for future days.
• Assigns crew members to vehicles and dispatches them for transports according to their availability.
• Operates dispatch computer and all dispatch program software. Performs related record keeping.
• Interacts with beginning and ending of day functions of the ambulance crews.

Job Qualifications

• Minimum Education: High School Diploma or GED
• Minimum Field-of-Expertise: Basic computer skills.
• Preferred Experience: 1+ year(s) previous dispatching or medical transport.
• Preferred Field-of-Expertise: Zoll Data, EPro scheduler, and Microsoft Office